by Simplus team | Mar 12, 2020 | Admin, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud, Training
Support requests and tickets carry a lot of valuable customer data with them, so they need a complete solution to manage that information. SilencerCo, a market leader in firearm suppressors, muzzle devices, and more—wanted to use this data in a smarter way. They asked...
by Simplus team | Nov 1, 2019 | Admin, Australia, Latest News, Service Cloud
Sales, loyalty, and repeat business—all high priorities for a thriving business. Wilson & Bradley, a kitchen cabinetry supplier, wanted to improve these areas of its business but wasn’t sure how to with its outdated systems. Simplus stepped in with something...
by Kirsten Sherwin | Oct 30, 2019 | Admin, Advisory Services, Community Cloud, Implementation Services, Latest News, Sales Cloud, Salesforce Billing, Salesforce CPQ, Salesforce Managed Services, Service Cloud
If you are like me, sometimes you want advice before making a big decision. For example, I know I need to buy a new car. But what kind of car do I need? What horsepower is necessary? Do I need more insurance? How much will it cost? And like me, you want to spend your...
by Simplus team | Oct 18, 2019 | Admin, Australia, Latest News, Manufacturing, MFG Page 3, Service Cloud
Gas and electricity are essential utilities for customers all over the world, and customer service cases in this field can make or break the relationship. So when EnergyAustralia found its existing systems not handling customer service workload efficiently, it came to...
by Simplus team | Aug 7, 2019 | Admin, Latest News, Service Cloud
Allan Alli has joined the Simplus family! We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings with him years of experience and keen expertise on Salesforce Service Cloud, as well as the Salesforce ecosystem as a whole. Check out...
