Case Study

Ivanti

“Simplus is a collaborative stakeholder and a trusted advisor who continues to help us drive transformational change within our business.”

— James Hill, Senior Director, Information Technology at Ivanti

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At a Glance

Simplus implemented Salesforce CPQ, configured a Salesforce Partner Community, and set up data integrations, which improved internal user efficiency, partner engagement, and transformational change for Ivanti.

Services Provided

Advisory Services | Salesforce CPQ | Implementation | Change Management

The Challenge

Ivanti grew inorganically over the past couple of years, due to mergers and acquisitions, which led its current quote-to-order process to be too complex and very manual. Ivanti was able to complete tactical objectives within Salesforce but not able to achieve strategic goals.

Prior to working with Simplus, Ivanti faced challenges with complex projects associated with Salesforce, as well as performing organizational change management around these projects.

Ivanti Challenge
Ivanti Challenge

Ivanti grew inorganically over the past couple of years, due to mergers and acquisitions, which led its current quote-to-order process to be too complex and very manual. Ivanti was able to complete tactical objectives within Salesforce but not able to achieve strategic goals.

Prior to working with Simplus, Ivanti faced challenges with complex projects associated with Salesforce, as well as performing organizational change management around these projects.

About Ivanti

Ivanti is a software company that produces IT solutions to help organizations manage and secure computing endpoints, IT services, IT assets, and supply chain operations. Ivanti’s mission is clear—to help its customers succeed through the Power of Unified IT.

Headquarters: South Jordan, UT
Industry: High Tech
Website: http://www.ivanti.com

Simplus delivered on all project requirements and change orders relative to the implementation and change management around Salesforce CPQ, helping to drive transformational change in our business.

— James Hill, Senior Director, Information Technology at Ivanti

The Outcome

Ivanti Case Study Outcome

How Simplus Helped

Ivanti chose Simplus because of our background with Salesforce CPQ, ability to gather low-level business requirements, strong Organizational Change Management methodology, and user-enablement approach.

Ivanti stated that it was easy to get the project going with Simplus, given the scale of change. Simplus took ownership of deliverables in a way Ivanti had not seen from other third-party implementation providers, including meeting all requested timelines.

Results, ROI, and Future Plans

Working with Simplus brought a new voice into internal Ivanti conversations around transformational change and provided needed perspective to stakeholders resistant to system and process changes. In addition to Salesforce CPQ and PRM, Ivanti utilizes Sales Cloud and Service Cloud to manage its sales cycle, support cases, and customer data.

Overall, Ivanti has greatly improved its quote-to-cash process and has an established, trusted advisor in Simplus to collaborate with on future projects.

35%

TIME REDUCTION

Ivanti’s CPQ implementation reduced quote-creation time by 35%.

FASTER DELIVERY

Implementation and change management teams worked hand in hand, leading to faster delivery time frames.

IMPROVED COMMUNICATION

Across business units, which fostered alignment and clear change management processes.

ONE PLATFORM

Reduced content management footprint from several different solutions into one consolidated platform.

35%

TIME REDUCTION

Ivanti’s CPQ implementation reduced quote-creation time by 35%.

FASTER DELIVERY

Implementation and change management teams worked hand in hand, leading to faster delivery time frames.

IMPROVED COMMUNICATION

Across business units, which fostered alignment and clear change management processes.

ONE PLATFORM

Reduced content management footprint from several different solutions into one consolidated platform.