Case Study

Arrow

Expert roadmapping and implementation for CPQ.

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At a Glance

Arrow approached Simplus for analysis, design, and build-ready requirements to implement Salesforce CPQ and integrate with existing sales processes.

Services Provided

Advisory
Implementation

The Challenge

Challenge Arrow

The Arrow Seneca division was looking for a flexible and scalable quoting solution to streamline its revenue operations by enabling both internal teams and collaboration with channel partners throughout the quoting process. The client approached Simplus for analysis, design, and build-ready requirements to implement the Salesforce CPQ solution and integrate the Product Selection Tool (PST) with CPQ Quotes. Simplus delivered the requirements quickly and went above and beyond Arrow’s initial project scope delivering a complete, scalable CPQ solution.

Challenge Arrow

About Arrow

With a global network of suppliers, engineers, and manufacturers, Arrow is the shortest distance between what’s possible and what’s practical. Arrow helps customers shape the tangible future and builds the technology to get us there. From smart cities to satellites, Arrow plays a central role in progress that improves the quality of life and makes the benefits of technology more accessible. Arrow’s team includes 20,700 employees worldwide across more than 288 locations. Arrow is a Fortune 500 company with 2021 sales of $34.48 billion. The Arrow Seneca (Security) division provides physical security, digital signage, computing, and custom engineering solutions backed by production support and logistics from Arrow Electronics, Inc. Their engineering team works directly with companies to deliver some of the best purpose-built security systems on the market.

Headquarters: Centennial, Colorado
Industry: IT Services
Website:  www.arrow.com

The Simplus talent is very straightforward and honest. They have the ability to access resources on multiple levels of expertise and leadership to get the solutions and direction they need when they need it.

—Aly Payne, IT Director, Greenbits

The Outcome

Outcome Arrow

Simplus designed an end-to-end solution that allows collaboration between departments at Arrow over the sales cycle. After completing the initial analysis and design work, Simplus successfully addressed Arrow’s six major CPQ build/PST Integration requirements. Simplus delivered with an expert, communicative CPQ implementation team, delivering above and beyond the initial scope–executing custom development to bring to life “quote any product”– generic product quote functionality within the platform.

2 product lines and 2 sales groups are now live with the new CPQ process

Multiple user training sessions on CPQ best practices

Trained and enabled Arrow to adopt agile/hybrid methodology

Quick implementation completed on time and on budget

2 product lines and 2 sales groups are now live with the new CPQ process

Multiple user training sessions on CPQ best practices

Trained and enabled Arrow to adopt agile/hybrid methodology

Quick implementation completed on time and on budget