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Case Study


At a glance

Simplus and Infosys worked together to build out CPQ for a new product line and have continued with additional support services.
Komatsu - the challenge

The Challenge

Simplus and Infosys developed a CPQ module for Komatsu’s surface mining and crushing product line. Komatsu subsequently asked Simplus Managed Services resources to step in for additional support with a new CPQ implementation. Komatsu sought the years of experience and technical acumen our CPQ resources brought to the table, and we delivered.
Komatsu - the challenge

About Komatsu

KOMATSU develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets.
Headquarters: Tokyo, Japan
Komatsu - the challenge
Komatsu - The Outcome

The Outcome

KOMATSU was impressed with our team’s focus on people, process, and product. We landed in the environment and delivered a guide for CPQ operations and maintenance, as well as best practices to govern the work to be done. This included questions and answers about processes between environments, sandbox management, refresh frequency, and updates from Salesforce. We have grown our CPQ support model to a performance-based structure and a 24x7 global team.
Komatsu - The Outcome

Speed of innovation

Cost containment

Optimized resource allocation for innovation

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