Get the manufacturing organizations ready for PRM setup. It’s crucial from the top down to understand the why, what, & how of servitization.
Articles & Insights
The latest and greatest in digital transformation thinking
True business transformation with Simplus Strategic Services
In this article, we tackle two of the most common complaints about your average support engagement and why they fail to deliver business transformation.
A modern makeover: Breathing new life into existing healthcare tech systems
Some of the biggest and most powerful consumer brands have tried it. It seems every tech company has to take a look, leaning over the proverbial fence to have a look at the possibilities of testing their tech-savvy in the healthcare space. There’s...
3 AI-backed, GPT Salesforce tools customers love
Einstein? Can you map out the future of customer success? We’ve been hearing a lot about the transformational impact of CRM built on real-time data management and AI technology in all major industries. It’s timely. Almost all (97.2 percent)...
Customer care for eCommerce: What it looks like and how it fits in the journey
Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers.
5 ways Strategic Services is a win for manufacturing
The manufacturing industry's relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries recognize (at varying levels) the necessity of digital transformation,...
Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help...
3 keys to integrating change management with project management
If you want effective PM/CM team integration, these three factors should be part of the change management and project management process.