Before you deploy Agentforce, you need an honest answer to one question: if an autonomous agent updated 200 accounts simultaneously based on your current CRM data, how many of those updates would be correct? There is a...
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Industry - Change Management
CRM Adoption Is the Real ROI Problem No One Wants to Admit
CRM failure rarely looks like failure. The system is live. Dashboards exist. Licenses renew every year, with little debate. And yet… ROI never quite materializes. Sales leaders quietly question pipeline accuracy....
The frightfully smart future of Agentforce Enterprise
Another Dreamforce has come and gone, but the magic (and a little bit of mischief) lingers. This year’s event proved that the future of AI is alive! It’s brilliantly alive! From keynotes that sparked imagination to...
The Global Infosys Salesforce Practice: A Top GSI Partner
The global Infosys Salesforce practice, inclusive of Simplus in AMER and ANZ, and Fluido in EMEA, now ranks among the top 10 GSI partners for Salesforce—and one of the top 5 for service capacity and capabilities.
2024 in review for the telecommunications sector
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation,...
2024 in review for the energy and utilities sector
The energy and utilities industry in 2024 has been a year of pivotal transformation, marked by technological advancements, shifting market dynamics, and evolving customer expectations. From complex sales processes to...
2024 in review for Salesforce org optimization
As organizations continue to harness the power of Salesforce in 2024, the focus on optimizing Salesforce orgs has intensified. In a landscape where customer expectations are continuously evolving, ensuring that your...
2024 in review for the financial services sector
The enterprise financial services sector has undergone significant changes in 2024, spurred by a surge in digital transformation efforts. The drive to modernize systems, enhance customer experiences, and streamline...
2024 in review for the high tech sector
The high tech sector has seen transformative changes throughout 2024, shaping the way businesses operate and influencing the daily lives of consumers. This year, three pivotal trends have emerged and we’ve been...