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Industry - Change Management

2024 in review for the manufacturing sector

2024 in review for the manufacturing sector

As 2024 draws to a close, it’s time to reflect on the seismic shifts that have occurred within the manufacturing industry over the past year. From the rise of digital tools designed to streamline sales processes to...

2024 in review for contact center modernization

2024 in review for contact center modernization

As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have shifted, reflecting a deeper understanding of...