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Industry - Media & Communications
Agentforce for telecommunications
Agentforce is a crucial investment for telecommunication service providers. Mediating the concerns of retention and rising customer experience while also increasing pivotal automations throughout operations, Agentic AI...
Communications and media in Spring ‘25: What to watch
The Salesforce Spring '25 release introduces a host of new features and improvements designed to help organizations in the communications and media industries deliver better service, streamline operations, and enhance...
Simplus’ enterprise transformation radar for comms and telco in 2025
As we tiptoe into 2025, the telecommunications and communications industries are on the cusp of a major transformation. The rapid pace of technological change, combined with evolving customer expectations, is driving...
2024 in review for the telecommunications sector
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation,...
Media and telco’s deep dive into Salesforce Winter ‘25 release
The Winter '25 release from Salesforce has rolled out some fantastic updates for the communications and media industry, enhancing capabilities and making workflows smoother. Let’s dive into the key updates that could...
4 ways Agentforce helps the telecom industry with data protection and cybersecurity
Did you know 87 percent of the world’s population uses a mobile phone? Surveys show almost seven billion mobile users are texting, taking selfies, shopping, trolling crushes on social media, and answering emails...
Revenue deep dive into Salesforce Winter ‘25 release
As we dive into the latest updates from the Winter '25 release, there's a lot to be excited about, especially if you're working in the revenue space. This release introduces features that streamline processes, enhance...
