The telco space is filled with constant M&A, negotiations, and ever-changing customer expectations—all forces that make it especially critical that companies in the market keep their operations top-notch. That...
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Industry - Media & Communications
Infographic: AI + Communications and Media
‘Twas the night before Dreamforce… Where to find Simplus at DF23
The week of Dreamforce 2023 is finally upon us! Before all the incredible sessions and festivities kick off, here's one more look at all the ways you can find Simplus' presence throughout the streets of San Francisco....
We are a 2023 Salesforce Partner Innovation Award winner!
Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries -...
Choose Your Own Adventure ebook preview: Transformation in the communications and media industries
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...
AI technology is giving communications and media companies something to talk about
To compete in this business, it’s time to get personal. Did you know 71 percent of consumers expect personalized interactions whenever they engage with a business? Companies are listening. Twilio research recently...
Communications and media’s guide to the Salesforce Summer ‘23 Release
For communications and media, the summer business market is hot—not only is the temperature rising on customer demands for entertainment, digital content, and virtually connecting with family and friends, but the...
Telecom trends in 2023—where are we now?
To be in the telecommunication industry is to ever be following the media consumption habits and inclinations of your target customers, and now more than ever those habits are on the verge of some big changes. Between...
Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service