Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver...
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Industry - High-Tech
What you need to know about high tech in 2024
The high tech industry has long been an example to other sectors of shining innovation, sleek operations, and devout customers. But recent years may be shifting that perception, especially with the record-breaking and...
Year in review: How 2023’s trends shaped growth in the high tech space
Major players in the high tech space tend to take up the headlines, whether good or bad. But in 2023, most of those headlines focused on the sweeping layoffs of top Silicon Valley organizations. The high tech industry...
Infographic: AI + the High Tech Industry
‘Twas the night before Dreamforce… Where to find Simplus at DF23
The week of Dreamforce 2023 is finally upon us! Before all the incredible sessions and festivities kick off, here's one more look at all the ways you can find Simplus' presence throughout the streets of San Francisco....
Choose Your Own Adventure ebook preview: Transformation in the high tech industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...
Redefining possibilities: AI’s impact on high tech companies
It’s been the best of times and some of the lowest for the high tech industry. Despite soaring growth numbers buoyed by a heavily digital-driven and remote-friendly pandemic in 2020, around 150,000 tech employees were...
High tech’s 2023 trends: A halftime check-in
2023 for high tech has been, admittedly, not too great. The industry has become synonymous with layoffs this year, as major tech company belt-tightening has brought the total number to almost 170,000 layoffs this year...
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce...