Last month, Salesforce launched Revenue Lifecycle Management (RLM), a full overhaul of features and tighter integration of its various current products serving their customers’ Revenue Operations and Management needs...
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Industry - Business Transformation Services
3 top reasons why getting personal with the patient experience is good for business
You often have to get personal with your healthcare provider for the best care. But feeling rushed or being called Todd when your name is Dennis doesn’t do much to build trust. The point is that personalizing the...
Revenue Lifecycle Management FAQ Series: Question #2
Last month, Salesforce launched Revenue Lifecycle Management (RLM), a full overhaul of features and tighter integration of its various current products serving their customers’ Revenue Operations and Management needs...
Everything manufacturers need to know about Data Cloud
Smart technology is coming to a factory floor near you, but are you ready? The advent of remarkable AI use cases in industrial spaces—for everything from security and quality control to supply chain management and...
The practical side of Data Cloud in healthcare
Data. Is it the lifeblood of innovation and progress? Some may argue yes, and here’s proof. Hospitals produce an average of 50 petabytes of data each year. For those of you keeping score, one petabyte equals 1,000...
Revenue Lifecycle Management FAQ Series: Kickoff and Question #1
Last month, Salesforce launched Revenue Lifecycle Management (RLM), a full overhaul of features and tighter integration of its various current products serving their customers’ Revenue Operations and Management needs...
Drive efficiency and innovation with 6 tools from 1 partner
When it comes to Salesforce, there’s a lot to think about. Robust business technology strategies know that while Salesforce is powerful and a huge uplift for any organization’s customer relations, it can also get very...
Does your organization need to consolidate technology vendors?
Stuck in the past: Outdated technology challenges in high tech contact centers
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver...