There's a common fantasy playing out in boardrooms right now. Leaders see Salesforce's Agentforce and imagine autonomous AI agents swooping in to handle the messy, manual, time-consuming work that's been slowing their...
Blog
Industry - Service Cloud
The Salesforce Thanksgiving Table: A feast of innovation for the coming year
As we head into a season of gratitude and growth, businesses everywhere are reflecting on what’s helped them thrive and what they’ll need to keep momentum going into the new year. May we offer a suggestion to complete...
The Global Infosys Salesforce Practice: A Top GSI Partner
The global Infosys Salesforce practice, inclusive of Simplus in AMER and ANZ, and Fluido in EMEA, now ranks among the top 10 GSI partners for Salesforce—and one of the top 5 for service capacity and capabilities.
2024 in review for contact center modernization
As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have shifted, reflecting a deeper understanding of...
Halftime check-in: The trends for financial services in 2024 so far
As we check in with each industry halfway through 2024, it’s clear that the financial services industry is undergoing a seismic shift, driven by technological advancements, changing consumer behaviors, and evolving...
Halftime check-in: The trends for contact centers in 2024 so far
Over 90 percent of customers rate an "immediate" response as important or very important when they have a customer service question. In other words, the pressure is on businesses to deliver exceptional service...
Is your contact center tech stuck in the 90s?
Are your customers still waiting on hold, stuck in an endless loop of automated phone menus and “Eye of the Tiger” hold music? If so, it’s time to face the music: your contact center technology could be stuck in the...
The contact center solutions guide for financial services
You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of...
