Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles. That’s how most customers feel when...
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Industry - Service Cloud
Winter ‘24: What manufacturing, energy, and utilities need to know
The latest seasonal update to Salesforce is Winter ‘24, and it’s prepared to keep manufacturing, energy, and utility businesses warm with innovation and efficient operations through the coming months. For energy and...
7 ways to offer automated CS for customers who can’t get no satisfaction
Less talk and more action. That’s the direction of today’s customer service innovations. Using automated customer communications to reduce the need for business interaction is a great goal. It can streamline...
‘Twas the night before Dreamforce… Where to find Simplus at DF23
The week of Dreamforce 2023 is finally upon us! Before all the incredible sessions and festivities kick off, here's one more look at all the ways you can find Simplus' presence throughout the streets of San Francisco....
We are a 2023 Salesforce Partner Innovation Award winner!
Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries -...
Choose Your Own Adventure ebook preview: Transformation in the financial services industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...
Choose Your Own Adventure ebook preview: Transformation in the high tech industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...
Choose Your Own Adventure ebook preview: Transformation in the communications and media industries
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...
Choose Your Own Adventure ebook preview: Transformation in the energy and utilities industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...