Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
Articles & Insights
Advisory Services
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help them outpace...
3 keys to integrating change management with project management
If you want effective PM/CM team integration, these three factors should be part of the change management and project management process.
Simplus CEO responds to a cooling economy with 3 proven strategies
The signs of a softening economy are hard to overlook. A slowing job market, high-interest rates, and fickle lending have consumers pulling back on discretionary spending and businesses scrambling to bolster their infrastructure with more efficient operations, often...
Recommendations for any business entering a cooling economy
Successful transformation begins with understanding the unique challenges each company and industry may face. It’s common business practice to try “do more with less” in our activities. But during a cooling economy, building on strategies to stay operational and...
5 ways a full-house advisory team is better than an in-house IT team
Salesforce is a powerful tool, but its implementation can be complex, especially when integrating with existing systems, customizing fields and workflows, and ensuring data quality. That’s why companies need to hire a strategic advisory team. Strategic advisory is...
4 factors that support CX in manufacturing, and none rely on product
We face a cooling economy, but the opportunities to deliver a positive customer experience that sets your manufacturing company above the competition are hot. However, if your system innovation is focused on product-driven customer service, your investment may fall...
Infographic: Learning to thrive in the face of economic adversity
Innovation is important during an economic downturn. Here’s why.
The business climate has navigated a variety of challenges over the past three years. The rapidly-emerging effects of the global pandemic forced businesses to either rethink their business models and branding with innovative solutions and offerings or struggle while...