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4 pain points that flare up in healthcare call centers

4 pain points that flare up in healthcare call centers

“Please hold. Your call is important to us.” Well, that’s an understatement.  Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...

Tapping unmarked revenue streams with servitization

Tapping unmarked revenue streams with servitization

Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles.  That’s how most customers feel when they seek a resolution via a customer service...

We are a 2023 Salesforce Partner Innovation Award winner!

We are a 2023 Salesforce Partner Innovation Award winner!

Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries - Communications consulting category for our work M1!...