The Salesforce Spring ’25 release brings several key updates tailored to meet the particular needs of the consumer goods and retail industry. Companies in this sector must keep up with customer demands, streamline operations, and improve overall efficiency—all the...
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
As the consumer goods industry prepares for one of its busiest seasons—winter holiday shopping—it’s critical that all systems “go.” Updates from Salesforce help keep your hub for all customer-related data current, optimized, and flexible for the fast-paced...
The Summer ‘23 Release is here, and for consumer goods players it’s not one to miss. Updates include an extension of the Consumer Goods Cloud to service capabilities as well as better trade promotion management updates and MuleSoft Direct for faster setup of the...
Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers.
Powerful insights into how shoppers experience the buying experience are critical for any industry, especially for retailers. Simplus helped Gallery Furniture improve its sales reporting and planning as well as standardize a sales process across all departments to...
Consumer goods and retail companies are bracing for the storm as every economic forecast points to bleak consumer spending conditions by year’s end. But at the same time, this is the industry most uniquely positioned to respond to and innovate based on consumer...
Learn more about the new efficiencies and sales insights KIBO gained following the merging of its two Salesforce instances.