Select Page

How to leverage Service Cloud for retail and consumer goods

Mar 12, 2020 | Admin, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud, Training

Support requests and tickets carry a lot of valuable customer data with them, so they need a complete solution to manage that information. SilencerCo, a market leader in firearm suppressors, muzzle devices, and more—wanted to use this data in a smarter way. They asked Simplus to help.

Simplus helped SilencerCo go from no formal system to a complete Salesforce Sales and Service Cloud solution that tracked metrics and customer data between departments and in one single source of truth. We also integrated SilencerCo’s additional systems for easier service support. SilencerCo can now identify specific products associated with support cases using registrations and Shopify, decreasing the amount of time spent manually creating cases.




Check back every week for the next Salesforce | Simplus customer success story! We’ll be posting a new one every week as part of our “Simplify your quote-to-cash journey” initiative.


Submit a Comment

Your email address will not be published. Required fields are marked *


Simplus Logo
Simplus team
| + posts
Tips for a successful CPQ post go-live implementation

Tips for a successful CPQ post go-live implementation

CPQ is, first and foremost, a sales tool that enables sales teams to quickly and efficiently generate quotes. However, we rarely talk about the go-live process and how to navigate it successfully.  In a recent webinar hosted by Panaya, Gilles Muys, VP of Customer...

Looking back at the trends of 2022 in manufacturing

Looking back at the trends of 2022 in manufacturing

2022 has been a year of growth for manufacturers of all sizes. While the larger economy may still loom uncertain for many industries, manufacturers are closing out 2022 with reasons to rejoice: both GBI and PMI reflect an expansion of production and new ordering in...