Select Page

Using self-service to raise customer satisfaction

Nov 1, 2019 | Admin, Australia, Latest News, Service Cloud

Sales, loyalty, and repeat business—all high priorities for a thriving business. Wilson & Bradley, a kitchen cabinetry supplier, wanted to improve these areas of its business but wasn’t sure how to with its outdated systems. Simplus stepped in with something new.

Simplus designed, implemented, and supported a migration from Wilson & Bradley’s old systems to Salesforce Service Cloud. This new platform lets Wilson & Bradley users track activities and leads and drive reporting. What does that mean for the bottom line? Through improved online channels and self-service offerings, customer satisfaction has gone up, which is raising the number of service requests for Wilson & Bradley.

 

 

Check back every week for the next Salesforce | Simplus customer success story! We’ll be posting a new one every week as part of our “Simplify your quote-to-cash journey” initiative.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Authors

Simplus Logo
Simplus team
| + posts
Tips for a successful CPQ post go-live implementation

Tips for a successful CPQ post go-live implementation

CPQ is, first and foremost, a sales tool that enables sales teams to quickly and efficiently generate quotes. However, we rarely talk about the go-live process and how to navigate it successfully.  In a recent webinar hosted by Panaya, Gilles Muys, VP of Customer...

Looking back at the trends of 2022 in manufacturing

Looking back at the trends of 2022 in manufacturing

2022 has been a year of growth for manufacturers of all sizes. While the larger economy may still loom uncertain for many industries, manufacturers are closing out 2022 with reasons to rejoice: both GBI and PMI reflect an expansion of production and new ordering in...