Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades...
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Industry - Manufacturing
5 signs your manufacturing contact center doesn’t build confidence
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been...
What’s new for manufacturing and energy/utilities in the Spring ‘24 release
The push for clean energy is dominating not just consumer preferences but also business leaders’ agendas. With the boom of clean energy revenue spreading across the US, organizations are learning how to streamline...
What’s new for automotive in the Spring ‘24 release
Interconnected driving experiences or cars? Which one are you in the business of? If you answered the latter, you’re probably in trouble. Car dealerships, manufacturers, and lenders are all pivoting their operations to...
What you need to know about energy & utilities in 2024
Energy and utilities, long assumed to be one of the more stable sectors generating consistent demand and revenue, may not always be a sure bet. With rising climate change concerns from consumers and natural disasters...
What you need to know about manufacturing in 2024
The 2023 calendar year had some fluctuating fortune for manufacturers, with demand up and down and high borrowing costs keeping everyone on their toes—but the economy overall improved as the year went on. Still, the...
Year in review: How 2023’s trends shaped manufacturing industry growth
Despite the recurring fears of a recession in 2023, the manufacturing industry has fared well. As more and more organizations reimagine their business models, adapt to modern customer expectations, and prioritize...
Infographic: AI + Manufacturing
Winter ‘24: What manufacturing, energy, and utilities need to know
The latest seasonal update to Salesforce is Winter ‘24, and it’s prepared to keep manufacturing, energy, and utility businesses warm with innovation and efficient operations through the coming months. For energy and...