Customers are in the driver’s seat and demand modern service channels. Salesforce Service Cloud helps provides an engaging customer experience across modern service channels. But what exactly are these modern channels?
Articles & Insights
The latest and greatest in digital transformation thinking
Process first, tools second: listen to your people, then build
In Salesforce, the athlete is the process, the snow equipment is the tool. In order to make the tool work, you have to put in the necessary steps to ensure that your solutions are answering your basic business needs.
Strike a perfect chord with your customer base
Service Cloud hands you the instruments you need to simultaneously tune into both your customers and your service agents and evoke their resonant words of devotion: “You deliver,” “You got that right,” and “You get me.”
3 big reasons you need to amp up your Sales Cloud game
This year, we’re getting back to the basics and putting a renewed focus on Sales Cloud. Here are three reasons you should too.
Don’t want to be left in the cold? Add Salesforce know-how to your repertoire
Now is the perfect time to boost your résumé with Salesforce know-how, getting an early lead before it becomes an entry-level qualification. Just last year, Salesforce became the seventh most in-demand software skill for new hires, and 300,000 new jobs called for Salesforce skills in 2016 alone.
Like money? CPQ can help you find hidden cash in your office processes
If you are tired of overselling and under delivering on customer promises, here are three ways Salesforce Quote-to-Cash can streamline your office processes and generate some exciting cost savings.
How Managed Services can help you scale
Simplus recommends using Managed Services for Salesforce, but why? Why not just hire and build from the ground up? There are a couple of lessons from other industries that can be applied to the case in favor of starting with Managed Services: expertise and lower costs.
Love me, love me not: Do your customers actually like you?
Lucky for you, Salesforce Core offers the Marketing Cloud, a comprehensive solution to creating authentic journeys for every customer. And Simplus offers services to help you effectively implement and master Marketing Cloud. So, to get you started, here’s four tried-and-true ways to woo your customers:
There’s a better way to automate HR functions? You’re hired!
An HR department that can maintain a comprehensive employee database as well as have the tools to actively recruit top employees for impactful positions, is money well spent. Here are three ways a custom ERP system with Salesforce can transform your HR functions.