As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have shifted, reflecting a deeper understanding of...
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Industry - Program Delivery
What’s coming up on Salesforce’s product roadmap to further optimize your org
Dreamforce 2024 brought together thousands of industry professionals, developers, and innovators to explore the latest in Salesforce technology, including the product roadmap of the Salesforce platform overall. Updates...
Salesforce org optimization trends for manufacturers
If politics are to be believed, the American manufacturing industry is on the verge of a boom, with talks of increased industrial investment igniting hope for many. But what if the industry is already on that...
Halftime check-in: The trends for financial services in 2024 so far
As we check in with each industry halfway through 2024, it’s clear that the financial services industry is undergoing a seismic shift, driven by technological advancements, changing consumer behaviors, and evolving...
Halftime check-in: The trends for communications and media in 2024 so far
Staying ahead of trends is imperative for businesses to thrive, but especially so in the constantly changing telecommunications and media sector. Halfway through 2024, several noteworthy trends have continued to...
Halftime check-in: The trends for energy and utilities in 2024 so far
In the United States alone, there are an estimated 3,000 electric utility companies that service over 140 million customers—it’s an unfathomable amount of energy consumption, and that’s only one channel of the common...
10 lesser-known but completely game-changing DocuSign features
Companies love using DocuSign for its eSignature capabilities. Research shows around 15,136 companies currently use DocuSign, making it a market leader in eSignature software. This digitalized functionality has...
Halftime check-in: The trends for healthcare in 2024 so far
The ground is fertile for AI in healthcare, as more and more providers consider the possibilities of simplifying routine tasks and allowing human talent to do the most crucial part of their job description: provide...
Halftime check-in: The trends for Salesforce org optimization in 2024 so far
Salesforce dominates the global CRM market, with over 150,000 companies and 3.3 million jobs relying on its innovative solutions. It’s no wonder Salesforce alone can lay claim to being the world's number one CRM....