Salesforce made quite a stir when it launched Agentforce AI in October of last year. This AI-driven platform transforms customer experiences from healthcare to high-tech by leveraging advanced automation and natural...
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Industry - Data Cloud
Infographic: Agentic AI leading the way in the telecommunications industry
Top 3 challenges (and solutions) facing high tech with AI on the line
Companies are dealing with an explosion of data, increasingly complex customer expectations, and a competitive talent market—all while being asked to move faster, personalize more, and operate leaner. We understand...
How manufacturers are winning more, delivering faster, and spending less with AI + Salesforce
Manufacturers face a relentless set of challenges: unpredictable supply chains, evolving customer expectations, rising operational costs, and the pressure to do it all faster. Studies show that nearly 80 percent of...
5 proven steps to create intelligent AI Agents using Data Cloud
Think chatbots are the future? Think again. The future doesn't just answer questions—it anticipates them. By fusing Data Cloud insights with Agentforce AI, you're launching a new class of digital agents that learn,...
AI-First Customer Experience Explainers: The Role of Data in AI
In this latest AI-First Customer Experience Explainer from the Infosys Knowledge Institute, Simplus' Honey Bhatnagar—Data & AI Practice Lead with Simplus' Business Transformation Services—breaks down the critical...
The Force is strong with Agentforce
In a galaxy not so far away, go-to-market teams use the power of AI-sourced tools to automate routine tasks and slash administrative burdens. They call it "The Force." These days, we know it as Agentforce. "Five years...
Agentforce for telecommunications
Agentforce is a crucial investment for telecommunication service providers. Mediating the concerns of retention and rising customer experience while also increasing pivotal automations throughout operations, Agentic AI...
An AI-Driven Future for the Public Sector
Sarah Colley is head of Public Sector industry solutions here at Simplus, and she's back with insights on how the future of Agentic AI can transform Public Sector organizations. AI can mediate many of the tedious,...