Select Page

AI-First Customer Experience Explainers: The Role of Data in AI

May 5, 2025 | Admin, Data Integration, Latest News

In this latest AI-First Customer Experience Explainer from the Infosys Knowledge Institute, Simplus’ Honey Bhatnagar—Data & AI Practice Lead with Simplus’ Business Transformation Services—breaks down the critical role of data for AI.

Organizations leveraging an AI-first data strategy can unlock powerful agentic experiences that are both authentic and automatic. But laying the right foundation with data is key. Whether you’re looking for tips to manage unstructured data management or insights on how to seamlessly integrate AI across enterprise functions, Simplus has the answers.

Learn more about our data strategy for AI in the IKI AI-First Customer Experience Explainer video here. 

0 Comments

Authors

Simplus logo
Simplus team
 |  + posts
Your Revenue AI Is Only as Smart as Your Integration Layer

Your Revenue AI Is Only as Smart as Your Integration Layer

Apr 13, 2026 |

Imagine deploying a revenue agent powered by Salesforce Agentforce where it qualifies leads, drafts proposals, and triggers renewal workflows without a single human prompt. Now imagine that agent closing a deal in Salesforce while your ERP sits blissfully unaware,...

Pillar 3: AI Without Guardrails Is a Compliance Risk

Pillar 3: AI Without Guardrails Is a Compliance Risk

Apr 8, 2026 |

The promise of AI is speed. Faster decisions. Faster execution. Faster outcomes. But in revenue and finance workflows, speed without control is often a liability. Because when autonomous agents begin making decisions that impact forecasts, contracts, commissions, and...

Process Standardization: The Hidden Constraint on Revenue

Process Standardization: The Hidden Constraint on Revenue

Mar 31, 2026 |

Most organizations believe they have a sales process. It’s documented somewhere. It shows up in CRM stages. It’s referenced in onboarding decks. And on paper, it looks consistent. But when you ask your top performers how deals actually get done, they mention gut...