The telecommunications industry in 2025 is experiencing one of its most transformative periods in decades. With disruptive technologies maturing at the same time that customer expectations escalate, operators are being...
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Industry - Media & Communications
Telco DF25 takeaways to embrace the Agentic Enterprise
At this year’s Dreamforce 2025, the telecommunications industry heard a clear message: the era of the agentic enterprise is here and telcos are at the center of it. As your partner of choice for telecom-specific...
Winter 26’ is coming—here’s what you need to know in telecommunications
The Salesforce Winter ’26 release arrives with AI, automation, and platform enhancements that are especially relevant for telecommunications providers facing challenges such as service assurance, subscriber lifecycle...
What’s new for telco and media in the Summer ‘25 release
Salesforce’s Summer ’25 release brings significant advancements to the Telecom and Media industries, enhancing billing processes, sales efficiency, and operational integration. As a trusted Salesforce partner, Simplus...
A 2025 midway pulse check on telecommunications
The telecommunications and media industries are experiencing transformative shifts driven by technological advancements and evolving consumer expectations. From subscription-based models to AI-powered customer...
Infographic: Agentic AI leading the way in the telecommunications industry
Agentforce for telecommunications
Agentforce is a crucial investment for telecommunication service providers. Mediating the concerns of retention and rising customer experience while also increasing pivotal automations throughout operations, Agentic AI...
Communications and media in Spring ‘25: What to watch
The Salesforce Spring '25 release introduces a host of new features and improvements designed to help organizations in the communications and media industries deliver better service, streamline operations, and enhance...
Simplus’ enterprise transformation radar for comms and telco in 2025
As we tiptoe into 2025, the telecommunications and communications industries are on the cusp of a major transformation. The rapid pace of technological change, combined with evolving customer expectations, is driving...