Going Remote

Simplus COO Isaac Westwood has been leading a global, remote team for over six years. This webinar will shed light on Isaac’s top lessons learned and keys to remote operations, including how to troubleshoot and rectify pain points in your operations, systemizing processes with Salesforce, and understanding NPS to better understand employees. Keep a pulse on it all, no matter how remote your business is.

Readiness for After “The Turn”

Are you ready for the next new normal? With talk of what happens after “the turn,” organizations may not necessarily be going back to business as usual. Instead, companies may find that how they’ve been doing business and communicating with their customers now will still be just as crucial. Readiness to adopt and transform in this next new normal will be essential to delivering an excellent customer experience. Learn insights and see real solutions that can get you ready.

Transforming delivery in a remote world—is your team equipped?

Maintaining customer fulfillment and delivery processes with an entirely remote workforce may seem like an impossible ask. But with the right technology and methodology, remote delivery isn’t just possible but it can be more effective than before. With Simplus’ Ryan Northington and MuleSoft’s Scott Buswell, this webinar will tackle ways to identify and fill gaps in your remote delivery strategy and the advantages of utilizing a Managed Services Provider.

Workplace culture is never more important than when your workforce is remote. Whether you have team members dispersed around the globe or a local workforce that quickly has to take the WFH route, keeping morale high and camaraderie constant is key.