Leading manufacturers have adopted an “everyone-as-a-service-member” approach to achieve this holy grail, Amazon experience—the world of data harmonization and connected information flows—where manufacturers are expanding their presence through B2B2C, PRMs, and eCommerce.
This means when manufacturers are planning their service transformation, every department from sales and marketing to engineering, operations/supply chain, finance, etc. are first and foremost service members, optimizing the service experience for your B2B and B2C customers.
In this on-demand webinar, listen in to insights from the National Association of Manufacturers, Mitsubishi Electric Trane HVAC US, Salesforce, and Simplus, as they explore how leading manufacturers can optimize the customer experience in manufacturing through dynamic data.
The Amazon experience is here. Learn how manufacturers can deliver on customer expectations now.