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On-Demand Webinar

Leveraging dynamic data across manufacturing to drive efficiencies and the ideal customer experience

SPEAKERS

David Brousell

David Brousell
VP & ED, Manufacturing Leadership Council
National Association of Manufacturers

Chris Osment

Chris Osment
VP, Administration
Mitsubishi Electric Trane HVAC US

Michael T. Janney

Michael Janney
VP, Industries
Salesforce

Tom Lovell

Tom Lovell
VP, Manufacturing CoE
Simplus

71 percent of manufacturing services teams are focused on deeper customer relationships.* Let’s give them the insights they need to be wildly successful.

Leading manufacturers have adopted an “everyone-as-a-service-member” approach to achieve this holy grail, Amazon experience—the world of data harmonization and connected information flows—where manufacturers are expanding their presence through B2B2C, PRMs, and eCommerce.

This means when manufacturers are planning their service transformation, every department from sales and marketing to engineering, operations/supply chain, finance, etc. are first and foremost service members, optimizing the service experience for your B2B and B2C customers.

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In this on-demand webinar, listen in to insights from the National Association of Manufacturers, Mitsubishi Electric Trane HVAC US, Salesforce, and Simplus, as they explore how leading manufacturers can optimize the customer experience in manufacturing through dynamic data.

Access the recording to hear:

  • How manufacturers can optimize operational efficiencies and processes to get the right data from their systems to build deeper customer relationships
  • How to establish connected information flows and provide ongoing visibility for your customers, partners, and distributors in real-time
  • How you can establish alternate revenue streams and optimize your customer experience through eCommerce

*Salesforce Special Report, “Revolutionizing Customer Service in Manufacturing.”

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The Amazon experience is here. Learn how manufacturers can deliver on customer expectations now.

Sponsors

NAM logo
Mitsubishi Electric
Salesforce logo
Simplus Dreamforce logo 2019