Transformative Service: Managing multiple channels, customers, and assets in complex environments

Finding opportunities in change.

Manufacturers want to provide services and solutions that enhance and add to traditional product offerings. From Contact Center to Field Service, modern companies are shifting to a customer-connected service experience.

In this session, you will get answers to commonly asked questions about Manufacturing Cloud, including:

• Solutions for challenging, complex ecosystems
• Coordinating disconnected data and processes
• The three phases of transformative service
• Critical success factors for field service experience

SPEAKERS

Ryan Moylan
Go-to-Market Strategy for Manufacturing, Auto & Energy
at Salesforce

Tom Lovell
Manufacturing CoE Lead
at Simplus