by Simplus team | Dec 31, 2020 | Admin, Advisory Services, Change Management, Data Integration, Implementation Services, Latest News, Managed Services, Remote Work Consulting
As trite as it may be, the new year is the perfect time to commit to some new goals—goals for your organization’s Salesforce instance, that is. At most organizations, it takes an average of 24.2 hours to get the first response (not the final resolution) on a single IT...
by Gilles Muys | Dec 7, 2020 | Admin, Implementation Services, Latest News, Salesforce CPQ
It’s estimated that 33 percent of IT projects fail due to senior leadership not getting involved and requirements changing too much. And when it comes to an all-important quote-to-cash technology implementation, you can’t afford that kind of margin for failure. The...
by Alton Norris | Oct 29, 2020 | Admin, Advisory Services, Change Management, Implementation Services, Latest News, Manufacturing
It’s a transformational time for the chemical manufacturing industry. With revenue reaching almost $800 billion in the U.S. and employing almost 600,000 workers, now is the right time for a process manufacturing CRM implementation to connect organizations with...
by Simplus team | Sep 15, 2020 | Admin, Implementation Services, Latest News, Manufacturing
“Being able to understand what is happening on the ground is imperative for success,” says Cindy Bolt, SVP and GM of Salesforce Manufacturing. However, many manufacturers aren’t equipped with the best tools and technology to be that in tune with operations. Between...
by Simplus team | Mar 12, 2020 | Admin, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud, Training
Support requests and tickets carry a lot of valuable customer data with them, so they need a complete solution to manage that information. SilencerCo, a market leader in firearm suppressors, muzzle devices, and more—wanted to use this data in a smarter way. They asked...