by Simplus team | Mar 6, 2020 | Admin, Change Management, Health and Life Sciences, Sales Cloud, Salesforce CPQ, Training
Legacy pricing strategies and disconnected systems made for a difficult sales process for Alcon, a global medical company specializing in eye care products. Alcon partnered with Simplus as their first-choice training contractor to manage the changes and large...
by Simplus team | Jan 29, 2020 | Admin, Advisory Services, Change Management, Latest News, M&C Page 2
Stop me if this sounds familiar. You are searching for a client’s contact information on a spreadsheet, only to discover the phone number is missing a digit. Or a longtime vendor calls regarding an invoice, and you must request a hard copy from them—for the third...
by Simplus team | Jan 16, 2020 | Admin, Advisory Services, Change Management, Latest News
When you’ve spent months–perhaps years–preparing for a race, how would it feel to turn around just as you are about to cross the finish line? Crazy, right? Just imagine how your friends and family would react to your decision. They would probably wonder...
by Simplus team | Jan 7, 2020 | Admin, Advisory Services, Change Management, Data Integration, Latest News, Managed Services, Manufacturing, Sales Cloud
Focusing on customer experience leads to economic gains of 20–50 percent for businesses. In fact, the more mature organizations are 26 percent more profitable than those without a mature digital strategy. Clearly, making a business’ operations customer-centric can...
by Simplus team | Dec 12, 2019 | Admin, Advisory Services, Change Management, Data Integration, Latest News, Managed Services
Would you say knowing your customer is important? You likely already have a formal process for managing customer relationships with your company, but did you know that managing customer relationships has an actual, measurable ROI? One study found that “companies with...