by Simplus team | Jan 19, 2023 | High-Tech
When companies serve subscribers, customer service is paramount. A subscriber who is satisfied with the service they receive is likely to keep renewing year after year, generating a reliable stream of annual recurring revenue (ARR). The Temkin Group recently found...
by Simplus team | Jan 13, 2023 | Media and Communications, Technology
When it comes to emerging technologies like augmented reality and the metaverse, most consumers need no introduction. They’re already anticipating the changes—and expecting telecom and media companies to begin delivering these technologies as soon as possible. Six out...
by Kim Georgeton and William Shrewsbury | Dec 27, 2022 | Admin, Latest News, Sales Cloud, Service Cloud
Businesses are going all in with self-service portals. In the consumer goods industry, 48 percent of companies implemented one or more new self-service B2B digital commerce solutions in 2020 alone, according to Salesforce industry research. Although self-service...
by Marisa Reed | Dec 13, 2022 | Implementation Services, Technology, Training
When a company transitions to a subscription-based business model, the top priority is not finding and nurturing new leads to grow revenue. The top priority is turning existing customers into loyal customers who renew their subscriptions—and who generate dependable,...
by Simplus team | Dec 1, 2022 | Financial Services
Subscription billing errors aren’t just frustrating to customers; they can hit a company’s bottom line. In the telecom industry, for example, up to 15% of all bills are estimated to be incorrect, according to industry research by Unistar Purchasing Solutions. Mistakes...
