by JNel Wright | Aug 24, 2026 | Admin
You can monitor Agentforce usage. Chart it. Report it. Send an alert to three people and a Slack channel. But while everyone is admiring how quickly the system spotted the problem, the meter is still running. The next step in Agentforce governance is giving your...
by JNel Wright | Jul 28, 2026 | Admin
KEY TAKEAWAYS 1. What is Salesforce Data 360? How is Salesforce Data 360 different from a traditional CDP? Salesforce Data 360 has evolved beyond a customer data platform. In 2026, Salesforce Data 360 serves as the intelligence layer that connects every Salesforce...
by JNel Wright | Jul 16, 2026 | Admin, Financial Services
KEY TAKEAWAYS An AI readiness assessment roadmap follows 4 phases for effective Agentforce Revenue Cloud implementation. With the pace of go-to-market, it’s tempting to jump straight to the AI layer before the revenue data is ready to support it. The gap between...
by JNel Wright | Jun 30, 2026 | Admin
Here’s an unfortunate discovery among RevOps leaders: Most AI projects fail because no one connected the pieces. Can you relate? One tool for automation. Another for agents. Governance was added at the end, with no common thread holding it together. In the...
by JNel Wright | Feb 26, 2026 | Admin, Technology
There’s a common fantasy playing out in boardrooms right now. Leaders see Salesforce’s Agentforce and imagine autonomous AI agents swooping in to handle the messy, manual, time-consuming work that’s been slowing their teams down for years. The demos...
