17 Jan Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service...
10 Jan How to use Salesforce Communities for self-service functionality
Posted at 01:01h
in Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
Our story with Damballa is the perfect use case for those wondering how to leverage Salesforce Communities for self-service capabilities. ...
22 Dec Migrating from Dynamics to Salesforce
Posted at 01:09h
in Admin, Advisory Services, Implementation Services, Latest News, Manufacturing, Sales Cloud, Salesforce CPQ
Data duplication and significant data extraction and consolidation needs threatened the success of the migration as a whole. Then Simplus stepped in. ...
20 Sep Establishing efficient customer service with Service Cloud
Posted at 00:54h
in Admin, Advisory Services, Change Management, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud
Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud. ...
04 Aug Establishing cross-department collaboration with Simplus Advisory Services
PowerDMS was experiencing the lack of visibility that comes with an unwieldy Salesforce instance. Simplus Advisory Services created the roadmap out. ...
22 Jun Why manufacturers aren’t getting more value from their systems
To avoid falling behind, your manufacturing organization has to bravely face a true tech stack rationalization process....
10 Feb How to optimize partner sales with Community Cloud
Posted at 01:39h
in Admin, Advisory Services, Community Cloud, High-Tech, Implementation Services, Latest News, Sales Cloud, Salesforce Managed Services
Mojo needed specific functionality in its Community Cloud instance to make sure partner leads and deals were tracked and communicated with the sale team....
31 Dec 7 resolutions for your organization’s Salesforce upkeep in 2021
Posted at 03:23h
in Admin, Advisory Services, Change Management, Data Integration, Implementation Services, Latest News, Managed Services, Remote Work Consulting
Let’s look at seven Salesforce upkeep resolutions. These are the recommendations you need to realize all the benefits Salesforce has in store for 2021. ...
27 Feb 3 keys to integrating change management with project management
If you want effective PM/CM team integration, these three factors should be part of the change management and project management process....
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