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community cloud

28 Apr How to optimize partner sales with Community Cloud

Posted at 00:39h in Admin, Advisory Services, Community Cloud, High-Tech, Implementation Services, Latest News, Sales Cloud, Salesforce Managed Services
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Mojo needed specific functionality in its Community Cloud instance to make sure partner leads and deals were tracked and communicated with the sale team....

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advisory services

17 Jan Using Advisory Services to address customer service pain points

Posted at 00:46h in Admin, Advisory FastTrack, Advisory Services, Latest News, Service Cloud
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Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service...

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bill of materials

10 Jan How to use Salesforce Communities for self-service functionality

Posted at 01:01h in Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
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Our story with Damballa is the perfect use case for those wondering how to leverage Salesforce Communities for self-service capabilities. ...

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migrating

22 Dec Migrating from Dynamics to Salesforce

Posted at 01:09h in Admin, Advisory Services, Implementation Services, Latest News, Manufacturing, Sales Cloud, Salesforce CPQ
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Data duplication and significant data extraction and consolidation needs threatened the success of the migration as a whole. Then Simplus stepped in. ...

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managed services

20 Sep Establishing efficient customer service with Service Cloud

Posted at 00:54h in Admin, Advisory Services, Change Management, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud
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Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud. ...

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manufacturing forum

04 Aug Establishing cross-department collaboration with Simplus Advisory Services

Posted at 00:58h in Admin, Advisory FastTrack, Advisory Services, High-Tech, Latest News
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PowerDMS was experiencing the lack of visibility that comes with an unwieldy Salesforce instance. Simplus Advisory Services created the roadmap out. ...

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systems

22 Jun Why manufacturers aren’t getting more value from their systems

Posted at 01:50h in Admin, Advisory Services, Latest News, Manufacturing
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To avoid falling behind, your manufacturing organization has to bravely face a true tech stack rationalization process....

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upkeep

31 Dec 7 resolutions for your organization’s Salesforce upkeep in 2021

Posted at 03:23h in Admin, Advisory Services, Change Management, Data Integration, Implementation Services, Latest News, Managed Services, Remote Work Consulting
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Let’s look at seven Salesforce upkeep resolutions. These are the recommendations you need to realize all the benefits Salesforce has in store for 2021. ...

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Change management

27 Feb 3 keys to integrating change management with project management

Posted at 13:46h in Admin, Advisory Services, Change Management, Latest News
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If you want effective PM/CM team integration, these three factors should be part of the change management and project management process....

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