by Simplus team | May 23, 2023 | Admin, Advisory FastTrack, Advisory Services, Latest News, Media and Communications, Service Cloud
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service, particularly with maintaining the same level of ticketing ability throughout the order process and addressing manual steps that slowed...
by Simplus team | May 18, 2023 | Admin, Advisory Services, Change Management, Latest News
What would happen if you came across a genie in a bottle who granted your every wish? Just imagine receiving every opportunity or thing you could want all wrapped up in a big, fancy package, ready for you to open it up and enjoy? The problem is, it’s a BIG package,...
by Kevin Willemse | Mar 6, 2023 | Admin, Advisory Services, Latest News
In this competitive market, businesses see the need for constant innovation. But the cooling economy is forcing many companies to cut back on technology budgets, ease staff hiring, or freeze some programs in the hopes of a more secure economic environment in the...
by Simplus team | Jan 24, 2023 | Manufacturing
No industry has been hit harder by resignations and retirements than the manufacturing industry. The industry’s quit rate tripled during the pandemic, to a point where nearly one in 30 manufacturing employees were leaving their jobs every month, according to national...
by Simplus team | Dec 8, 2022 | Admin, Advisory Services, Change Management, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud
Fiskars—a leader in consumer goods for home, garden, and outdoor—was looking for a more effective approach to managing support cases and warranties. The company reached out to Simplus for an expert implementation of Service Cloud as the perfect solution. Simplus...
