In 2023, the telecommunications industry was expecting to confront the usual challenges: convergence of broadband and wireless technologies, mergers and acquisitions galore, and increased demands for seamless, automated CX. But what took off more than anyone could’ve...
Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries - Communications consulting category for our work M1!...
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...
To compete in this business, it’s time to get personal. Did you know 71 percent of consumers expect personalized interactions whenever they engage with a business? Companies are listening. Twilio research recently found that 62 percent of business leaders cite...
For communications and media, the summer business market is hot—not only is the temperature rising on customer demands for entertainment, digital content, and virtually connecting with family and friends, but the Salesforce Summer ‘23 Release has several features to...
To be in the telecommunication industry is to ever be following the media consumption habits and inclinations of your target customers, and now more than ever those habits are on the verge of some big changes. Between the vast revenue awaiting in the metaverse and the...
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help them outpace...