At this year’s Dreamforce 2025, the telecommunications industry heard a clear message: the era of the agentic enterprise is here and telcos are at the center of it. As your partner of choice for telecom-specific Salesforce solutions, Simplus is closely following how...
The Salesforce Winter ’26 release arrives with AI, automation, and platform enhancements that are especially relevant for telecommunications providers facing challenges such as service assurance, subscriber lifecycle management, customer retention, and network...
Salesforce’s Summer ’25 release brings significant advancements to the Telecom and Media industries, enhancing billing processes, sales efficiency, and operational integration. As a trusted Salesforce partner, Simplus is here to help organizations leverage these...
The telecommunications and media industries are experiencing transformative shifts driven by technological advancements and evolving consumer expectations. From subscription-based models to AI-powered customer experiences, these sectors are embracing innovation to...
Agentforce is a crucial investment for telecommunication service providers. Mediating the concerns of retention and rising customer experience while also increasing pivotal automations throughout operations, Agentic AI is the way forward. Check out the infographic...
The Salesforce Spring '25 release introduces a host of new features and improvements designed to help organizations in the communications and media industries deliver better service, streamline operations, and enhance customer satisfaction. With updates spanning from...
As we tiptoe into 2025, the telecommunications and communications industries are on the cusp of a major transformation. The rapid pace of technological change, combined with evolving customer expectations, is driving companies to rethink their business models and...
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation, telecommunications companies (telcos) have faced the...