The objective for Telstra’s digital transformation project was very clear: to put the customer at the center of everything they do. To accomplish this, Telstra worked with Infosys and Simplus to build a global operating model, global product catalog, and global process that enabled Telstra to offer a seamless customer experience to their customers across the world.
Telstra chose Infosys and Simplus as a partner mainly because of their deep level of knowledge in driving digital transformations that could be provided at a global level and their domain expertise in the telecommunications industry. Read more about the Telstra story in this case study.
Simplus is an Infosys company.