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Driving digital transformation to focus on the customer

Jun 17, 2021 | Admin, Advisory Services, Implementation Services, Latest News, Marketing Cloud, Media and Communications, Service Cloud

The objective for Telstra’s digital transformation project was very clear: to put the customer at the center of everything they do. To accomplish this, Telstra worked with Infosys and Simplus to build a global operating model, global product catalog, and global process that enabled Telstra to offer a seamless customer experience to their customers across the world.

Telstra chose Infosys and Simplus as a partner mainly because of their deep level of knowledge in driving digital transformations that could be provided at a global level and their domain expertise in the telecommunications industry. Read more about the Telstra story in this case study

Simplus is an Infosys company.

 

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