by Simplus team | May 31, 2018 | Admin, Implementation Services, Latest News, Service Cloud
How would you define the difference between customer service and customer success? The two terms may seem synonymous, but the difference is a major priority for business leaders and customers in any industry. According to Forrester’s 2018 customer service trends,...
by Simplus team | May 30, 2018 | Admin, Advisory Services, Financial Services, Latest News
What can we learn from watching the NBA finals? First, these guys are amazing. Second, my shorts aren’t baggy enough. But most of all, combined talent makes amazing things happen. When five guys hit the court knowing their role in executing one play, the result is a...
by Simplus team | May 29, 2018 | Admin, Latest News, Salesforce CPQ
Salesforce CPQ is a robust and dynamic platform that helps its users realize three times faster quoting. It’s a part of the Quote-to-Cash solution that helps you automate and streamline your quoting process to improve the customer experience and your bottom line. Here...
by Simplus team | May 24, 2018 | Admin, Latest News
We’re thrilled to announce that Simplus is a recipient of the 2018 Lotus Company Culture Award! The Lotus Awards recognize a select group of companies—across all sizes, budgets, countries, and industries—for exceptional workplace cultures and employee engagement. ...
by Simplus team | May 23, 2018 | Admin, Latest News, Service Cloud
In today’s digital world, connected devices have permeated every aspect of our lives—from personal household devices (Echo, Nest, Ring, solar, etc.), office products (security, HVAC, printers, etc.), and critical life-saving equipment (MRI, x-ray machines, and other...
