by Simplus team | Apr 29, 2025 | Admin, Data Integration, Latest News, Media and Communications
Agentforce is a crucial investment for telecommunication service providers. Mediating the concerns of retention and rising customer experience while also increasing pivotal automations throughout operations, Agentic AI is the way forward. Check out the infographic...
by Simplus team | Apr 1, 2025 | Admin, Latest News, Media and Communications
The Salesforce Spring ’25 release introduces a host of new features and improvements designed to help organizations in the communications and media industries deliver better service, streamline operations, and enhance customer satisfaction. With updates spanning...
by Simplus team | Jan 21, 2025 | Admin, Latest News, Media and Communications
As we tiptoe into 2025, the telecommunications and communications industries are on the cusp of a major transformation. The rapid pace of technological change, combined with evolving customer expectations, is driving companies to rethink their business models and...
by Simplus team | Dec 17, 2024 | Admin, CPQ, Latest News, Media and Communications, Salesforce CPQ
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation, telecommunications companies (telcos) have faced the...
