by Simplus team | Dec 9, 2021 | Admin, Latest News, Media and Communications, Service Cloud
Delivering field services in the telco industry has never been easy or straightforward. The average field service team is perpetually juggling diverse, competing demands—an endless array of installations, repairs, network issues, upgrades, and so forth. But these...
by Simplus team | Jun 17, 2021 | Admin, Advisory Services, Implementation Services, Latest News, Marketing Cloud, Media and Communications, Service Cloud
The objective for Telstra’s digital transformation project was very clear: to put the customer at the center of everything they do. To accomplish this, Telstra worked with Infosys and Simplus to build a global operating model, global product catalog, and global...