by Simplus team | Aug 22, 2024 | Admin, Data Integration, Latest News, Media and Communications
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
by Simplus team | May 7, 2024 | Admin, Data Integration, Latest News, Media and Communications
Looking for reasons to implement Data Cloud to leverage data management? If companies like AWS and Spotify aren’t reason enough to know companies in the communications and media industry need to ramp up their competitive game, we’ll give you three reasons. It makes...
by Simplus team | Dec 5, 2023 | Admin, Latest News, Media and Communications
In 2023, the telecommunications industry was expecting to confront the usual challenges: convergence of broadband and wireless technologies, mergers and acquisitions galore, and increased demands for seamless, automated CX. But what took off more than anyone could’ve...
