08 Jun 4 innovative ways telcos can use Salesforce to reinvent CX
Let’s explore four specific ways that telcos can leverage their existing Salesforce investment to fundamentally reimagine CX:...
02 Jun INFOGRAPHIC: The latest telco industry trends
To survive and thrive in this fast-changing environment, telco companies will need to understand these industry trends....
06 Apr How CPQ tools deliver value in the telecommunications industry
The telecom industry is under constant pressure to innovate faster and deliver the products that customers are willing to pay for. External forces, especially the economically disruptive COVID-19 pandemic, haven’t made this task any easier. In a worst-case scenario, telecom industry service revenue is not...
02 Mar The latest must-know industry trends for telco
To survive and thrive, telco companies needs to understand and adapt rapidly to the latest industry trends....
09 Dec Overcoming 5 challenges the telco industry faces in the field
Delivering field services in the telco industry has never been easy. The average field service team is perpetually juggling competing demands....
17 Jun Driving digital transformation to focus on the customer
Posted at 01:33h
in Admin, Advisory Services, Implementation Services, Latest News, Marketing Cloud, Media and Communications, Service Cloud
The objective for Telstra’s digital transformation project was very clear: to put the customer at the center of everything they do....