by Simplus team | Mar 5, 2024 | Manufacturing, Service Cloud
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been famously slow to embrace contact center innovations to...
by Simplus team | Feb 26, 2024 | Admin, High-Tech, Latest News, Service Cloud
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...
by Simplus team | Feb 15, 2024 | Admin, Financial Services, Latest News, Service Cloud
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and practices. Long wait times, black-hole-esque automated...
by Simplus team | Feb 8, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News, Service Cloud
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...
by Simplus team | May 23, 2023 | Admin, Advisory FastTrack, Advisory Services, Latest News, Media and Communications, Service Cloud
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service, particularly with maintaining the same level of ticketing ability throughout the order process and addressing manual steps that slowed...