18 Oct Improved customer service for the energy industry with Service Cloud
When EnergyAustralia found its existing systems not handling customer service workload efficiently, it came to Simplus to find a better way....
20 Sep Sales, service, and marketing: Moving it all to the cloud
Posted at 16:19h
in Admin, Advisory Services, Australia, Implementation Services, Latest News, Sales Cloud, Service Cloud
To realize the most business value, SOPA moved sales, service, marketing, and more all onto the cloud, but needed an expert partner to do it right. ...
09 Aug Increase visibility and decrease sales cycle time with CPQ
Posted at 16:16h
in Admin, Community Cloud, High-Tech, Latest News, Sales Cloud, Salesforce CPQ, Service Cloud
The demand for automation is strong. To stop losing potential revenue and renewals, Aerohive reached out to Simplus for a Salesforce Quote-to-Cash solution. ...
07 Aug Introducing Allan Alli!
We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings years of experience and keen expertise on Service Cloud....
02 Aug Empowering field agents with Salesforce Field Service Lightning
Quick support and transparency into case information are crucial for field agents. That's what Advantor was looking for with Service Cloud and FSL....
24 May Enabling partners with a Sales + Service Cloud solution
Posted at 15:17h
in Admin, Change Management, Financial Services, Implementation Services, Latest News, Sales Cloud, Service Cloud
Two is better than one they say. When it came to finding the perfect partner enablement solution for The Warranty Group, that proved true....
18 Feb Simplify the journey to partner self-service: #2 Support and training
Before unveiling a new partner portal, it’s crucial that your organization has instilled a culture and reliable process of training and support....
12 Feb Simplify the journey to partner self-service: #1 Sales enablement
At Simplus, we simplify the journey. We’ll be covering several areas key to partner self-service development. Our first topic is sales enablement....
25 Jan Customizing Service Cloud for more efficient reps
Posted at 17:12h
in Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration. ...
18 Jan Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service...