Two is better than one they say. When it came to finding the perfect partner enablement solution for The Warranty Group, that proved true....
The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration. ...
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service...
Our story with Damballa is the perfect use case for those wondering how to leverage Salesforce Communities for self-service capabilities. ...
We have five secrets to success with Service Cloud that every financial service rep will be thanking their lucky stars for....
Fiskars was looking for a more effective approach to managing customer support. The company reached out to Simplus for implementation of Service Cloud. ...
To realize the most business value, SOPA moved sales, service, marketing, and more all onto the cloud, but needed an expert partner to do it right. ...
The demand for automation is strong. To stop losing potential revenue and renewals, Aerohive reached out to Simplus for a Salesforce Quote-to-Cash solution. ...
Quick support and transparency into case information are crucial for field agents. That's what Advantor was looking for with Service Cloud and FSL....