by Simplus team | Dec 3, 2024 | Admin, Latest News, Service Cloud
As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have shifted, reflecting a deeper understanding of customer needs and technological advancements. The...
by Simplus team | Jun 18, 2024 | Admin, Latest News, Service Cloud
Over 90 percent of customers rate an “immediate” response as important or very important when they have a customer service question. In other words, the pressure is on businesses to deliver exceptional service experiences. And contact centers stand at,...
by Simplus team | May 21, 2024 | Admin, Latest News, Service Cloud
Are your customers still waiting on hold, stuck in an endless loop of automated phone menus and “Eye of the Tiger” hold music? If so, it’s time to face the music: your contact center technology could be stuck in the 90s. A study found that only 25 percent of B2B...
by Simplus team | Apr 1, 2024 | Admin, Financial Services, Latest News, Service Cloud
You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of endearment–it’s a means to survival. Almost...
