by Simplus team | Dec 8, 2022 | Admin, Advisory Services, Change Management, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud
Fiskars—a leader in consumer goods for home, garden, and outdoor—was looking for a more effective approach to managing support cases and warranties. The company reached out to Simplus for an expert implementation of Service Cloud as the perfect solution. Simplus...
by Ryan Mah | Nov 3, 2022 | Admin, High-Tech, Latest News, Service Cloud
Now more than ever, buyers care about the quality of the customer service they receive from companies. An astonishing 88 percent of customers say that the experience that a business provides is just as important as the products being sold, according to Salesforce 2022...
by Simplus team | Nov 2, 2022 | Sales Cloud, Service Cloud
The most significant takeaway from Dreamforce 2022 was the launch of Salesforce Genie, a real-time data CRM platform that powers the Salesforce Customer 360 platform. It means companies using Salesforce can deliver seamless, personalized experiences based on changing...
by Simplus team | Jul 27, 2022 | Admin, Advisory Services, Australia, Implementation Services, Latest News, Sales Cloud, Service Cloud
The Sydney Olympic Park is a staple to the city. A hub for sports, entertainment, and tourism, the park attracts over 14 million visitors every year, and Parth Gandhi, SOPA’s head of digital and IT, wanted to make sure the park’s operational functionality...
by Simplus team | Jun 23, 2022 | Admin, Community Cloud, High-Tech, Latest News, Sales Cloud, Salesforce CPQ, Service Cloud
The demand for automation is strong for today’s businesses. Aerohive Networks was feeling that demand as it continued to struggle with manual processes and limited visibility into its sales cycle. To stop losing potential revenue and renewals, Aerohive reached...
