by Simplus team | Mar 12, 2020 | Admin, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud, Training
Support requests and tickets carry a lot of valuable customer data with them, so they need a complete solution to manage that information. SilencerCo, a market leader in firearm suppressors, muzzle devices, and more—wanted to use this data in a smarter way. They asked...
by Kim Georgeton | Mar 9, 2020 | Admin, Commerce Cloud, Latest News, Marketing Cloud, Marketing Cloud, Retail and Consumer Goods
When you think about it, your favorite customer was once a simple lead. Although the process of acquiring new leads has evolved with emerging technologies, the process of connecting with buyers to build meaningful relationships has not. The process looks something...
by Kim Georgeton | Mar 2, 2020 | Admin, Commerce Cloud, Latest News, Retail and Consumer Goods
You’ve worked hard to develop a reliable brand that attracts customers, and you’ve taken bold steps to create a pleasant buying experience for your customers. So what could go wrong, right? A sure sign that an eCommerce company needs to update its order management...
by Simplus team | Feb 21, 2020 | Admin, Latest News, Retail and Consumer Goods
PUMA recently opened its new flagship store in the heart of it all: New York City. As part of this huge retail launch, PUMA required integration between its commerce and order management system and the in-store kiosks featured at the flagship store. Simplus’...
by Simplus team | Nov 8, 2019 | Admin, Australia, Latest News, Retail and Consumer Goods, Sales Cloud
With growth comes new challenges, and that’s precisely what NOVO—an Australia retailer—was experiencing as its brands and promotions expanded. NOVO wanted to meet customer expectations better as it grew and integrated with a new ERP. Simplus presented a way to...