by Simplus team | May 26, 2022 | Admin, Latest News, Manufacturing, Service Cloud
Manufacturers have an additional source of revenue not all industries can claim: field service. In fact, 75 percent of decision-makers at organizations with field service say it drives a significant portion of their revenue. But the key to making field service a...
by Simplus team | Mar 7, 2022 | Admin, Latest News, Manufacturing, Service Cloud
The manufacturing industry is bustling with innovation, with the exciting frontiers of AR and AI bringing new forms of automation. But there are also serious challenges holding back many organizations. Most notably, manufacturing faces a staggering estimate of 2.1...
by Simplus team | Dec 9, 2021 | Admin, Latest News, Media and Communications, Service Cloud
Delivering field services in the telco industry has never been easy or straightforward. The average field service team is perpetually juggling diverse, competing demands—an endless array of installations, repairs, network issues, upgrades, and so forth. But these...
by Simplus team | Dec 2, 2021 | Admin, Latest News, Media and Communications, Service Cloud
Telco companies have traditionally been limited in their ability to meaningfully improve the management of their field services. For generations, inefficient, manual workflows have been par for the course. But recent technological advances have dramatically shaken up...
by Simplus team | May 12, 2021 | Admin, Latest News, Manufacturing, Service Cloud
If you want to make a lasting impression on your customer, lead with a memorable customer experience. As the focus of most manufacturers evolves from a product-focused sales strategy to developing robust on-site services, industry leaders can now take the customer...
