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How field service can improve manufacturing’s bottom line

Mar 7, 2022 | Admin, Latest News, Manufacturing, Service Cloud

The manufacturing industry is bustling with innovation, with the exciting frontiers of AR and AI bringing new forms of automation. But there are also serious challenges holding back many organizations. Most notably, manufacturing faces a staggering estimate of 2.1 million unfilled positions across all functions by 2030 if the industry at large doesn’t change the way it manages human resources. For some organizations, they may think they’re remedying the situation by streamlining headcount and shrinking some of their teams, such as field service reps, however, this strategy could be detrimental to the organization’s long-term growth. 

As manufacturers make big labor decisions and revamp their strategies, it’s critical they don’t overlook field service reps. Resourcing with proactive field service reps can make all the difference for the bottom line. We’ll look at three specific ways your field service operations can raise revenue, including cross-sell and upsell opportunities, minimizing silos, and staying close to customer needs. 

 

Unlock cross-sell and upsell opportunities

Selling to an existing customer is just plain business sense, especially when you have a 60–70 percent probability they’ll say yes to your upsell and cross-sell offers. Continuing to invest in your field service team and capabilities supports continued growth within your organization by keeping that additional touchpoint with your customers in place. Of course, your reps can’t do any of that if…

 

Want to keep reading? Download the complete ebook here: Harnessing the Power of Field Service in Manufacturing

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