by Simplus team | May 5, 2025 | Admin, Data Integration, Latest News
In this latest AI-First Customer Experience Explainer from the Infosys Knowledge Institute, Simplus’ Honey Bhatnagar—Data & AI Practice Lead with Simplus’ Business Transformation Services—breaks down the critical role of data for AI. Organizations...
by Simplus team | Feb 20, 2025 | Admin, Data Integration, Latest News
How does AI improve CX? How can my business leverage those solutions? In this video, Suyash Awasthi, President of Simplus, dives into some of the most pressing questions we get from clients about the future with AI: how does AI improve customer experience, what is the...
by Simplus team | Mar 20, 2023 | Admin, Advisory Services, Latest News, Manufacturing
We face a cooling economy, but the opportunities to deliver a positive customer experience that sets your manufacturing company above the competition are hot. However, if your system innovation is focused on product-driven customer service, your investment may fall...
by Jayneel Patel | Feb 2, 2023 | Healthcare
Payers often get caught up in the administrative side of doing business that they forget that the patients are the members they need to care about. So as insurers face the pressure to deliver convenient access to information and personalized services, this growing...
by Simplus team | Jan 17, 2023 | Financial Services
Here’s a quick question: When was the last time you stood in a line at the bank? For many of us, it’s probably been a long while. According to bankrate.com, over half (65.3 percent) of Americans use online and other digital banking services. And while paper...
