18 May 4 ways manufacturers can deliver a better customer experience
Let’s cover four crucial ways manufacturers are already using Salesforce automation to deliver a better customer experience....
12 May 4 ways to utilize field service tech to improve CX
If you are ready to integrate IoT into your field service model, here are some features to look for in your system. ...
04 May Instilling consumer experience in the MedTech product lifecycle
Let’s take a look at four key areas MedTech companies can be more customer-centric in: design thinking, trials, personalization, and support. ...
20 Apr Evolving beyond the Six Sigma mentality in manufacturing
We’d like to spend some time evaluating the Six Sigma mentality and why it doesn’t work for business transformation work, and what you can do about it....
21 Apr A two-sided coin: Customer experience in manufacturing
It all boils down to customer experience. Manufacturers are already making changes guided by this thinking, and those changes are already paying off. ...
20 Aug 5 strategies for reinventing the customer experience
When you start down the road of digital transformation, one of your top long-term goals should be a total reinvention of the customer experience....
27 Feb CX: What’s the big deal?
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in Admin, Advisory Services, Custom Configuration, High-Tech, Implementation Services, Latest News, Service Cloud
We’ve compiled some questions to measure your customer experience success....
16 Jan Using Salesforce Marketing Cloud to win fans and influence customers
Salesforce Marketing Cloud was developed to increase sales, retain customers, and help businesses become customer-centric companies....