Simplus worked with Damballa, a cybersecurity company specializing in networking monitoring, to improve its Sales Cloud and Service Cloud implementations for increased deal visibility and a more collaborative partner community. Our story with Damballa is the perfect use case for those wondering how to leverage Salesforce Communities for self-service capabilities.
We created a new partner community for Damballa that allows over 80 partners to utilize self-service to submit deal registrations and approvals. We also implemented a Margin Calculation solution which lets partners see real-time margins on opportunities. Simplus also set up other modules to increase productivity. All in all, it meant a 50 percent reduction in data entry time and an 80 percent reduction in report creation time—more time to provide quality service and an intuitive UI for Damballa’s customers!
![](https://www.simplus.com/wp-content/uploads/2019/01/Salesforce-_-Simplus-Cobranded-Case-Study-Slides-1-1.jpg)
Check back every week for the next Salesforce | Simplus customer success story! We’ll be sharing one every week to help you simplify your quote-to-cash journey.
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