b2b2c

Sales, service, and marketing: Moving it all to the cloud

The Sydney Olympic Park is a staple to the city. A hub for sports, entertainment, and tourism, the park attracts over 14 million visitors every year, and Parth Gandhi, SOPA’s head of digital and IT, wanted to make sure the park’s operational functionality was in prime condition to handle that volume. To realize the most business value, he led the effort to move SOPA sales, service, marketing, and more all onto the cloud via Salesforce. But SOPA needed an expert partner to make sure it was done right.

Simplus worked with SOPA to get its entire Salesforce platform online and functioning. This included gathering 11 different databases with over 100,000 customer records, cleaning them up, and amalgamating them for the new platform. Ultimately, we paved the way for streamlined, transparent customer data that could grow with SOPA. Sales, Service, and Marketing Cloud are all leveraged for data that is both cross-platform and available in real-time. As Parth says, “it’s seamless.”

 

SOPA

 

Check back every week for the next Salesforce | Simplus customer success story!

Related Articles
matt hardacker
Meet Matt Hardacker — A Simplus employee feature

Our latest employee feature is Matthew Hardacker, a digital solutions consultant specializing in Pardot here at Simplus!

cloud
Human resources leveraging Sales and Community clouds

O.C. Tanner, in between admins, needed help configuring and launching its Community Cloud instance. Simplus services came to the rescue. 

winter '22 release
A manufacturer’s guide to the Salesforce Winter ‘22 Release

We’ve gone through and summarized the most pertinent Winter '22 Release updates for manufacturers on the Salesforce platform.