Select Page

Sales, service, and marketing: Moving it all to the cloud

Jul 27, 2022 | Admin, Advisory Services, Australia, Implementation Services, Latest News, Sales Cloud, Service Cloud

The Sydney Olympic Park is a staple to the city. A hub for sports, entertainment, and tourism, the park attracts over 14 million visitors every year, and Parth Gandhi, SOPA’s head of digital and IT, wanted to make sure the park’s operational functionality was in prime condition to handle that volume. To realize the most business value, he led the effort to move SOPA sales, service, marketing, and more all onto the cloud via Salesforce. But SOPA needed an expert partner to make sure it was done right.

Simplus worked with SOPA to get its entire Salesforce platform online and functioning. This included gathering 11 different databases with over 100,000 customer records, cleaning them up, and amalgamating them for the new platform. Ultimately, we paved the way for streamlined, transparent customer data that could grow with SOPA. Sales, Service, and Marketing Cloud are all leveraged for data that is both cross-platform and available in real-time. As Parth says, “it’s seamless.”

 

SOPA

 

Check back every week for the next Salesforce | Simplus customer success story!

 

 

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Authors

Simplus Logo
Simplus team
| + posts
Tips for a successful CPQ post go-live implementation

Tips for a successful CPQ post go-live implementation

CPQ is, first and foremost, a sales tool that enables sales teams to quickly and efficiently generate quotes. However, we rarely talk about the go-live process and how to navigate it successfully.  In a recent webinar hosted by Panaya, Gilles Muys, VP of Customer...

Looking back at the trends of 2022 in manufacturing

Looking back at the trends of 2022 in manufacturing

2022 has been a year of growth for manufacturers of all sizes. While the larger economy may still loom uncertain for many industries, manufacturers are closing out 2022 with reasons to rejoice: both GBI and PMI reflect an expansion of production and new ordering in...