by Simplus team | Feb 21, 2018 | Admin, High-Tech, Implementation Services, Latest News, Manufacturing, Sales Cloud, Technology
Come on. You know you want it. You’ve been watching it for months. It caught your eye when a stack of purchase orders turned up missing, and each department pointed fingers at the other. Yes, it’s time. But before you call up a Salesforce consultant and sob over the...
by Simplus team | Feb 20, 2018 | Admin, Latest News, Manufacturing, Service Cloud
Customer service has to keep up with the greatest invention of the 21st century: the smartphone. 77 percent of US adults own a smartphone and 95 percent of people in North America use the internet. That ubiquity has brought new challenges for businesses, especially...
by Simplus team | Feb 19, 2018 | Admin, Advisory Services, High-Tech, Implementation Services, Latest News, Sales Cloud
The old adage is that a carpenter is only as good as his tools. Well, in the world of Salesforce, a tool is only as good as the process it supports. With the 2018 Winter Olympics well underway, let’s consider this analogy: when an Olympic athlete wins a medal, we...
by Simplus team | Feb 16, 2018 | Admin, Implementation Services, Latest News, Service Cloud
Notes are reverberating in your eardrums—soft at first, the sound slowly rises—a sweet crescendo. Step up the volume: It’s the melodious music of happy customers! They’re all praising your company, products, and service. It’s a spectacular symphony, masterfully...
by Simplus team | Feb 15, 2018 | Admin, Implementation Services, Latest News, Sales Cloud
If you’re reading this, you’ve probably heard of Salesforce. And you may even think you’ve got it all figured out. But Salesforce is constantly evolving, with updates and changes being added all the time. If you aren’t staying current, or if you haven’t adopted it,...