by Simplus team | Jan 31, 2018 | Admin, Financial Services, Implementation Services, Latest News
Any business in the business of pleasing customers knows a thing or two about customer relationship management (CRM). And those businesses should also know that the realm of satisfying customers is constantly in flux — processes have to adapt in response to a constant...
by Simplus team | Jan 30, 2018 | Admin, High-Tech, Latest News, Sales Cloud
Let’s face it. Spreadsheet software programs like Excel are an office mainstay, offering a format that organizes everything from bookkeeping to employee birthday lists. But in spite of its staying power, spreadsheet programs have their limitations: human error,...
by Simplus team | Jan 29, 2018 | Admin, Implementation Services, Latest News, Service Cloud
Everyone has a bad customer service experience. Here’s mine: I wanted to buy a product, but I also wanted to make sure it was in stock before I drove 40 minutes to the nearest location. I called the location three times and couldn’t get through, so I sent a tweet to...
by Simplus team | Jan 26, 2018 | Admin, Latest News
It goes without saying that every successful company is buoyed with a crackerjack marketing team, but I’m going to talk about it anyway. How can you tell if your marketing team is making optimal use of their promotional time? Your company may offer the best product...
by Simplus team | Jan 25, 2018 | Admin, Latest News, Sales Cloud, Service Cloud
You’ve built this business from the ground up, refined your product to precisely match your marketing brand, even personally hired your marketing staff. There’s nobody who knows your brand better than you. Or is there? Meet your customer. New surveys show that 82...