20 Jun Where retailers need to focus their digital spending
In this article, we’ll look at four areas retailers can and should dedicate more of their allotted digital transformation spend....
In this article, we’ll look at four areas retailers can and should dedicate more of their allotted digital transformation spend....
If you're considering a migration, you need to understand what the Experience Cloud migration effort is going to look like....
Let’s explore five ways an organization can use a Managed Services partner to empower and upskill its customer service team: ...
CIOs in the insurance industry can become true leaders of digital innovation by following our three industry-specific strategies:...
Now halfway through the year, let’s take a pulse check on how each manufacturing trend has evolved and left its mark on the industry so far: ...
Quick support and transparency into case information are crucial for field agents. That's what Advantor was looking for with Service Cloud and FSL....
by Jayneel Patel Traditionally, HLS companies build their infrastructure around care management services that focus on disease management, medication narratives, and patient education. But as the healthcare industry moves toward value-based care models, providers and payers discovered barriers that interfered with patient outcomes. As automated healthcare management...
A few weeks ago, leaders from Infosys and UL joined NAM to discuss key IOT for manufacturing themes learned....
Let’s explore four specific ways that telcos can leverage their existing Salesforce investment to fundamentally reimagine CX:...