by Simplus team | Feb 13, 2025 | Admin, Data Integration, Latest News, Managed Services
Ah yes! It’s that glowing time of year when sweethearts measure their love by the dozen and speak through boxes of chocolate. We feel it, too! Whether predicting future trends or personalizing customer experiences, the magic of data-driven decisions is the true heart...
by Simplus team | Feb 12, 2025 | Admin, Data Integration, Latest News
How does AI improve CX? How can my business leverage those solutions? In this video, Suyash Awasthi, President of Simplus, dives into some of the most pressing questions we get from clients about the future with AI: how does AI improve customer experience, what is the...
by Simplus team | Feb 11, 2025 | Admin, Data Integration, Latest News, Marketing Cloud
Providing a top-notch product or service is essential—but have you ever stopped to consider how your customers feel when interacting with your company? Beyond features and pricing, the real game-changer is the experience you create. Salesforce research found that 80...
by Simplus team | Feb 10, 2025 | Admin, Latest News
What are agents? There are no dumb questions when it comes to the Agentic AI future. Let’s start with the basics. In this video, Steve Seo explains what agents are and how Agentforce works. He also provides examples of Salesforce agents and how they can improve your...