by Simplus team | Mar 12, 2024 | Admin, Latest News, Retail and Consumer Goods
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
by Simplus team | Mar 11, 2024 | Admin, Latest News, Retail and Consumer Goods, Service Cloud
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
by Simplus team | Oct 26, 2023 | Admin, Latest News, Retail and Consumer Goods
As the consumer goods industry prepares for one of its busiest seasons—winter holiday shopping—it’s critical that all systems “go.” Updates from Salesforce help keep your hub for all customer-related data current, optimized, and flexible for the fast-paced...
by Simplus team | Jul 11, 2023 | Admin, Latest News, Retail and Consumer Goods
The Summer ‘23 Release is here, and for consumer goods players it’s not one to miss. Updates include an extension of the Consumer Goods Cloud to service capabilities as well as better trade promotion management updates and MuleSoft Direct for faster setup of the...
by Kim Georgeton | Mar 13, 2023 | Admin, Latest News, Retail and Consumer Goods
Consumer goods and retail companies are bracing for the storm as every economic forecast points to bleak consumer spending conditions by year’s end. But at the same time, this is the industry most uniquely positioned to respond to and innovate based on consumer...
