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AI-First Customer Experience Explainers: The Role of Data in AI
In this latest AI-First Customer Experience Explainer from the Infosys Knowledge Institute, Simplus' Honey Bhatnagar—Data & AI Practice Lead with Simplus' Business Transformation Services—breaks down the critical role of data for AI. Organizations leveraging an...
The Force is strong with Agentforce
In a galaxy not so far away, go-to-market teams use the power of AI-sourced tools to automate routine tasks and slash administrative burdens. They call it "The Force." These days, we know it as Agentforce. "Five years from now, most businesses will operate in ways we...
Agentforce for telecommunications
Agentforce is a crucial investment for telecommunication service providers. Mediating the concerns of retention and rising customer experience while also increasing pivotal automations throughout operations, Agentic AI is the way forward. Check out the infographic...
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