by Simplus team | Jun 8, 2022 | Admin, Latest News, Media and Communications, Sales Cloud
When most telecommunications companies invest in Salesforce, their initial use case is managing sales and billing. But over the long term, this shouldn’t be the only use case for Salesforce. On the contrary, Salesforce can become a key asset in fundamentally...
by Simplus team | Dec 16, 2021 | Admin, Latest News, Media and Communications
Telco companies are constantly in search of technology solutions for improving the customer experience and the user experience. These solutions provide a lifeline for an industry under relentless pressure—to reduce the costs and time associated with delivering field...
by Simplus team | Sep 28, 2021 | Admin, Latest News, Manufacturing
If you’re a manufacturer who hasn’t yet invested in improving the customer experience, it’s time for you to catch up. More than half of manufacturing executives say customer experience is one of their top priorities going forward, according to a 2020 survey of...
by Simplus team | Sep 7, 2021 | Admin, Latest News, Manufacturing
Manufacturers that only use a B2B business model are finding it increasingly difficult to compete in an increasingly B2B2C marketplace. A recent survey of manufacturing executives found that 92 percent say they cannot innovate fast enough as a result of forces outside...